Terms & Conditions

Last Updated: January 2024

1. Booking & Payment

  • Booking confirmation requires an advance payment of 20-50% depending on the trip duration.
  • Balance payment must be made before or at the end of the journey.
  • We accept cash, UPI, credit/debit cards, and bank transfers.
  • For party rentals, full payment is required 3 days before the event.

2. Cancellation Policy

  • Cancellation 7+ days before travel: 90% refund
  • Cancellation 3-7 days before travel: 50% refund
  • Cancellation 24-72 hours before travel: 25% refund
  • Cancellation within 24 hours: No refund
  • For party rentals, cancellation 15+ days before event: 75% refund
  • Party rentals cancelled within 7 days: No refund

3. Driver & Vehicle Policies

  • Driver allowances: For outstation trips, customer provides driver meals and accommodation.
  • Driver duty hours: Maximum 12 hours per day including breaks. Extra charges apply beyond 12 hours.
  • Night charges (11 PM - 6 AM): Additional 25% of the fare.
  • Waiting charges: Free waiting for 30 minutes, then ₹100 per 30 minutes.
  • Vehicle replacement: In case of breakdown, we will provide an alternative vehicle ASAP.

4. Extra Charges

  • Toll taxes, parking fees, state taxes are extra as applicable.
  • GST 5% applicable on all bookings.
  • Decoration charges for party vehicles are extra based on requirements.
  • Interstate permit charges: ₹500-2000 depending on destination.

5. Customer Responsibilities

  • Carry valid ID proof (Aadhar, Voter ID, Passport, or Driver's License).
  • Report any damage to the vehicle immediately.
  • No smoking or alcohol inside the vehicle. Fine of ₹2,000 for violation.
  • Keep the vehicle clean. Extra cleaning charges of ₹500 for excess mess.
  • Inform us of any change in itinerary at least 2 hours in advance.

6. Liability & Insurance

  • All vehicles are fully insured as per Indian law.
  • Customer is liable for any damage caused by negligence or misuse.
  • Company not responsible for delays due to traffic, weather, or road conditions.
  • Lost items: We'll assist in recovery but not responsible for lost belongings.

7. Party Vehicle Specific Terms

  • Maximum capacity must not be exceeded for safety.
  • Decoration must be removed by the customer or charges apply.
  • No firecrackers or hazardous materials inside the vehicle.
  • Security deposit of ₹2,000-5,000 for party vehicles (refundable after inspection).

8. Contact for Disputes

For any disputes or clarifications, contact our customer service at:

Phone: +91 XXXXXXXXXX
Email: legal@ajmertaxitravel.com

All disputes subject to Ajmer, Rajasthan jurisdiction.